EyeHealth Northwest is an Equal Opportunity Employer, serving the eye care needs of the Greater Portland area for over 60 years. We offer an excellent compensation package that includes a competitive base pay, incentive bonuses for eligible positions, medical/dental insurance, employee discounts on products and services, life insurance, disability insurance, paid time off (PTO), paid Holidays, 401(k), profit-sharing and more!
To apply for any of the positions listed below, please submit your cover letter and resume to the Human Resources Manager via email or mail to EyeHealth NW, 11086 SE Oak St., Milwaukie, OR 97222. Please be sure to include the title of the position you are interested in.
Ophthalmic Technician Supervisor/Clinical Services Manager
We have a full-time opportunity for a Ophthalmic Technician Supervisor/Clinical Services Manager in our Oregon City Clinic. Under the direction of the Practice Manager and physician group, this position will supervise and coordinate the work of a team of 30 ophthalmic and optometric technicians for three clinic locations, and will ensure efficient clinical services operations and compliance with all related Federal and State regulations, and Company policies and procedures.
Duties include, but are not limited to:
- Directly supervise the work of ophthalmic and optometric technicians; interview and hire employees; train and coach on performance; conduct formal performance appraisals; address, assess and correct performance deficiencies.
- Maintain regular communication with the Practice Manager and physicians, consulting on decisions that directly affect clinical operations including, but not limited to disciplinary action of staff, staffing changes, and procedural changes.
- Provide ongoing feedback and communication with employees; organize and conduct regular department meetings designed to inform and motivate staff to carry out their responsibilities in an effective, efficient and timely manner with a focus on quality patient care.
- Maintain sufficient staffing levels for optimum patient care.
- Perform the full spectrum of technician responsibilities, including but not limited to taking and recording patient medical histories, preparing patients for examinations, performing diagnostic tests, taking anatomical and functional ocular measurements of the eye and surrounding tissue, and testing ocular functions, including visual acuity and visual fields; perform refractions and retinoscopy as directed by physician.
- Maintain equipment and instruments in good working condition; ensure timely and accurate repair of equipment; perform minor repairs and adjustments as needed.
- Develop, implement and maintain protocol for continuing education of technical staff, including JCAHPO certification requirements; plan and coordinate in-service training programs.
- Develop and maintain a technical services training and educational manual to promote understanding and consistent implementation of departmental policies and procedures.
- Identify and inventory the technical skills of each technician; coordinate technicians’ schedules at each assigned clinic location to maximize their individual skill sets and optimize their efficiency with assigned physicians.
- Design and implement continuous quality improvement protocols and benchmarks for the department.
- Ensure that services and patient care are appropriate to meeting patient needs and work is performed in an efficient, timely and accurate manner.
- Ensure work of the department is performed in compliance with Federal and State laws, company policy, department procedures and regulatory requirements, including HIPPA and OSHA.
Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements):
- Must be certified as an Ophthalmic Assistant (COA) or Ophthalmic Technician (COT) or have the ability to obtain certification within 180 days of being hired.
- A minimum of four (4) years experience as a technician.
- A minimum of two (2) years of lead/supervisory experience, or
- An equivalent combination of experience, training and certification that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.
EyeHealth NW continues to grow and we are looking for qualified ophthalmic technicians to support our doctors and provide quality patient care! We have openings for ophthalmic technicians at our East Portland Clinic, Oregon City Clinic and with our Retina Team.
Certification as a COA or COT is preferred, but not required. We will train the right candidates who are not certified but have the desire to progress in their healthcare careers. Must enjoy helping others and have superior customer service skills!
We have openings for Opticians in our Oregon City Clinic. The ideal candidates will have a minimum of 3 years of experience and be ABO certified – or have the ability to become ABO certified have hire.
Patient Coordinator / Medical Reception
We have openings for Patient Coordinators/Medical Receptionists. We are looking for candidates with experience in a medical clinic with knowledge of patient flow and medical insurance. We will train the right candidate without experience who have exceptional customer service skills, effective communication skills, enjoys working with the public, and solid basic math skills.